Sandia Total Health covers a wide range of in-network preventive care services at no cost to you:
- Well-baby, well-child, well-woman exam
- Bone density test (osteoporosis screening)
- Colon cancer screening
- Diabetes screening
- Prostate-specific antigen (PSA) test
All in-network preventive care is subject to the US Preventive Task Force Guidelines and BCBSNM administration guidelines. Frequency and age restrictions may apply. Review the Sandia Total Health administered by Blue Cross and Blue Shield of New Mexico Program Summary for details.
If you need care outside of doctor office hours or while traveling, you are covered.
This option lets you use your smartphone, tablet, or computer for secure, online visits with a board-certified doctor.
You pay a $10 copay for virtual visits; there is no deductible.
To get started, go to MDLIVE or download the MDLIVE mobile app.
Be sure to register and create an account before you need care.
Registered nurses are on call to answer your health questions and provide general health tips anytime, anywhere, 24/7.
Call the Blue Cross Blue Shield of New Mexico Nurseline at 800-973-6329.
A medical ID card will automatically be sent to you after you enroll.
If you need another card, you can use the mobile app, go online, or call 877-498-7652.
BCBSNM Dedicated Customer Advocate: Erica Lindenmuth
Walk-in and onsite services are currently unavailable due to COVID restrictions
BCBSNM Customer Service
6 a.m. to 8 p.m. MT, Monday through Friday
9 a.m. to 5 p.m. MT, holidays (closed Thanksgiving and Christmas)
MDLIVE (Virtual Visits)