Get Care and Services

You will be charged fair market value for personal healthcare services received at Sandia’s onsite clinic until you meet the deductible. After you meet the deductible you will receive personal healthcare services at no charge for the rest of the year. Personal healthcare services are:

• Acute care visits and any procedures ordered/performed (such as X-Ray, lab services, IV fluids, wound care, durable goods, and medications)
• EMS transports ordered from clinic
• Physical therapy
• Allergy shots

You will not be charged at the time of service; you will receive a statement showing your out-of-pocket cost after your insurance carrier processes the claim for your visit. At that time you will be billed by a medical billing company, GDiT2.

You will still receive these services at no charge through Employee Health Services:

• Preventive care services
• Immunizations and preventive screenings
• Preventive drugs
• Disease management
• Care for workplace illnesses or injuries/occupational medicine services
• Employee Assistance Program services
• Wellness coaching

You will receive personal healthcare services at no cost, but we still need you to bring your insurance card to all clinic visits.

• We collect the insurance card even if you are on the Sandia Total Health PPO Plan because we would like to fully understand the effectiveness, efficiency, and usage of EHS for personal health care services and continue to improve.
• This requirement also allows us to gather useful information for health plan modeling, predicting, and evaluating the delivery of the Sandia Total Health Plans (STH)
• Finally, when you have personal health care services rendered onsite, you will be able to preview your statements with BCBS, UHC, or Kaiser to see the value of services with a zero-dollar out-of-pocket-cost claim.

You will receive personal healthcare services at no cost, and you do not need to bring your insurance card to clinic visits.

Protect yourself every flu season by getting your flu vaccination through Sandia’s annual onsite flu shot clinic. Sandia employees can get a free flu shot.

If you have flu symptoms, stay home, rest, hydrate and treat symptoms with over-the-counter medications. Please follow CDC guidelines; see https://www.cdc.gov/flu/index.htm.

In New Mexico, the 2024 EH&W Flu Shot Clinic schedule:

• Oct. 22-24 from 7:30 a.m.-3 p.m. at the Sandia Medical Influenza Vaccine Clinic
• If you cannot attend the clinics scheduled, call Sandia Medical at 505-284-4700, option 1, then option 1 again, to schedule an appointment for a vaccine at the NM clinic.
• If you’re 65 and over, the high-dose flu vaccine is recommended. We will host a clinic on Tuesday, Oct. 8 from 8:30-1 p.m. for your vaccine.

In California, the 2024 the EH&W Flu Shot Clinic schedule:

• Flu vaccines will be available without an appointment from 11 a.m.-1 p.m. on Oct. 22, during the Health & Wellness Fair in front of Building 925.
• After Oct. 22: Flu vaccines will be on a walk-up basis from 10 a.m.-1 p.m. at the CA clinic lobby (Building 925) on the following Wednesdays: Oct. 30, Nov. 6, Nov. 13, Nov. 20, Nov. 27, Dec. 4 and Dec. 11.
• If you cannot attend the clinics scheduled, please call Sandia Medical at 925-294-2700 or e-mail CAHealth@Sandia.gov to schedule an appointment.
• If you’re 65 and over, the high-dose vaccine is recommended. We have a limited supply of the high-dose vaccine that will be available at each of the above dates until we run out.

At Tonopah Test Range, Sandia Medical Influenza Vaccine Clinic Schedule:

• Flu vaccines are by appointment only. Call 702-295-8100.

COVID Vaccines

• Sandia is not offering COVID shots. Please review the list of pharmacies to schedule your COVID vaccine, which the CDC still recommends.

Allergies can affect your quality of life, and treatment can improve how you feel and reduce the likelihood of new allergies developing. 

Using Sandia’s allergy shot clinic to receive your shots can save you time and money. Contact your site’s clinic to learn more.

After your initial injection from your allergist or personal doctor, you can begin using the allergy shot clinic.

Once you set up your shots at the allergy shot clinic, you do not need to schedule appointments for follow-up visits; just walk in to the clinic when it’s time for your injections. 

 Be sure to bring the following with you on your first visit:

• An authorization from your allergist
• Your allergy extract
• Your injection schedule with your allergist’s instructions

Plan to stay at the allergy shot clinic for 30 minutes after your injection to make sure you don’t have an adverse reaction.

You can get lab tests and phlebotomy services at Sandia’s medical clinics. This saves you a trip to an offsite clinic and helps Sandia’s health professionals and your offsite primary care physician diagnose, treat, and monitor your health. 

We provide lab services for occupational health monitoring, disease management, preventive screenings, personal healthcare, and urgent health care needs.

You will need an order from your primary care provider or an onsite provider.

Sandia’s onsite labs can perform certain lab work requested by your personal doctor or provider under your medical plan’s in-network benefits. 

To have your physician-ordered tests performed onsite:

• Schedule an external fasting lab draw or external non-fasting lab draw appointment as indicated on your lab requisition form. Appointments are available Monday through Thursday only.
• After making your appointment, and no later than 24 hours before your appointment, email a copy of your lab requisition form to labuser@sandia.gov or fax a copy to the Sandia Clinical Laboratory (505-844-2608 in New Mexico; 925-294-2392 in California). The lab will contact you if we cannot process your lab work onsite.
• Bring a copy of your insurance card and photo ID, and be prepared to complete additional paperwork as required by your health plan.

Also, be sure to bring paper copies of all lab requisition forms. Your physician lab requisition order forms include:

• Patient’s full name, address, and phone number
• Patient’s date of birth
• Clear description of the tests being ordered
• Doctor’s name, address, and phone and fax numbers
• Date of the order
• Fasting versus non-fasting requirement
• Test diagnosis code for insurance billing

For external fasting lab draw appointments, you will need to fast 12 hours prior to your appointment. Remember to drink plenty of water to avoid dehydration. You can take your prescribed medications while you fast.

In New Mexico, the Sandia Employee Health Services clinic provides diagnostic X-ray services onsite. 

Routine X-rays may be performed with orders from our clinic providers or your personal doctor or provider.

In California, the Sandia Employee Health Services clinic will schedule your X-ray appointment at Valley Care.

Sandia’s clinic can perform X-rays requested by your off-site physician.

Here’s what you need to do:

1. Schedule an appointment with Employee Health Services.
2. Bring the signed diagnostic X-ray order to your appointment or ask your doctor to fax it to 505-845-8190.

Make sure all physician lab requisition order forms include:

• Patient’s full name
• Patient’s date of birth
• Description of the exam performed by the physician
• Clinical history and/or ICD10 (diagnosis code)
• Doctor’s name, address, and phone and fax numbers
• Date the X-ray was ordered

You can receive a copy of your X-rays on a CD to take to your off-site physician. 

You do not need an appointment to pick them up. Go directly to Sandia X-ray services during business hours to request your X-rays. 

You will need to sign a release form.