External Employee Assistance and Behavioral Health Benefits

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External Employee Assistance and Behavioral Health Benefits

You and your family members can also find support through the behavioral health benefits available from your Sandia medical plan.

When You Might Need to Use External EAP Benefits

In some cases, the external EAP benefit through your medical plan may make more sense for you to use, for example if:

  • You prefer to access EAP services off-site
  • You need longer-term counseling or support beyond the on-site behavioral health clinic (which will help make arrangements for the transition)
  • You have a family member who needs assistance
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External EAP Benefit

The external EAP benefit includes up to eight individual, couples or family counseling sessions at no cost for covered employees and household members, along with legal, financial and work-life services. Note that EAP services require preauthorization at the plan phone number or website below.

 

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Behavioral Health Benefit

Covered employees and their eligible dependents also have access to behavioral health counseling, psychiatric and other psychological services through their health plan’s behavioral health benefits. These services are offered in accordance with the plan’s deductible guidelines.

 Blue Cross Blue Shield of New Mexico +

  • Employee assistance program (EAP) — Magellan
  • Preauthorization required; call 800-424-0320.
  • Visit magellanascend.com for program and provider information.
  • Behavioral health: Call 877-498-7652 or visit bcbsnm.com/sandia.

UnitedHealthcare +

  • Employee assistance program (EAP) — Optum
  • Preauthorization required; call 800-622-7276.
  • Visit liveandworkwell.com for program and provider information.
  • Log in or register with access code SNL.
  • Behavioral health: Call 877-835-9855 or visit uhc.com.

Kaiser Permanente +

Kaiser does not offer a formal employee assistance program (EAP), but it does provide behavioral health/wellness coaching.

  • Call 800-464-4000 or visit kp.org.
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Wellthy +

 Wellthy provides Sandians with holistic support across the full spectrum of caregiving:

  • Special needs
  • Aging
  • Veteran support
  • Financial hardship
  • Behavioral health and addiction
  • Health conditions
  • Childcare

To get started, call 877-588-3917 or visit wellthy.com/sandia

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Connect to Support

If you are in crisis, call 911.

If an EAP provider is not available, contact the 988 Suicide & Crisis Lifeline anytime 24/7, 365 days a year by:

  • Calling 988
  • Visiting 988lifeline.org
  • Texting 988

Sandia EAP On-Site Services (Employees)

  • NM: 505-284-1562
  • CA: 925-294-2200

ComPsych (For Employees and Dependents with BCBSNM Medical Coverage)

Optum EAP (For Employees and Dependents with UnitedHealthcare Medical Coverage)

  • EAP: 800-622-7276
  • Behavioral health: 877-835-9855